CONFIRMATION OF RESERVATION

Confirmation of the reservation is sent to the guest in writing, e-mail or mail (as agreed), and includes confirmation of the reservation and contracted services, if the service is guaranteed by advance payment.

The written confirmation of the reservation must contain the name and surname of the guest, information on the type and type of accommodation, the date of stay and the conditions of cancellation.

The exception is a telephone reservation without a written confirmation which can be accepted as a late reservation made by telephone up to 24 hours before the date of arrival.

GUARANTEE POLICY

At the moment of reservation an advance payment of a deposit in the amount of at least 30% is required for the purpose of booking a service.

The reservation is valid after the confirmed authorisation of the payment of the deposit for the guarantee, the payment of the full amount of the cost of the reserved services.

TERMS OF PAYMENT

Once a reservation has been submitted, an advance payment of 30% of the total amount is required. If payment is not received, we reserve the right to cancel the reservation without further notice. The remaining balance must be settled no later than 14 days before the arrival date. For short-term bookings (less than 14 days), the full amount must be paid immediately after confirmation and invoice receipt. The reservation will be confirmed only upon receipt of the full payment by the lessee.

If the customer makes a reservation on the website, we send him a proforma invoice. Our policy is that if the invoice is not paid within 48 hours, the reservation will be cancelled.

In case of no-show or late cancellation, the cancellation fee is 30% of the total price of the arrangement.

PRICES OF THE SERVICE

The valid price of the service shall be specifically described in the quote. Contracted services can not be combined with other promotional offers or packages. In case of any changes or variations in booked services, the official rates will be charged. For services which have not been used, no refunds are possible. Extra services not included in the price are to be paid individually by the guest and ordered at the moment of registration or paid for on the spot as agreed. The prices in euros are for informational purposes. We reserve the right to reject, cancel or modify reservations where it appears that the reservation contains or has resulted from a mistake or error.

TAXES AND ADDITIONAL COSTS

In additional to the cost of basic services and accommodation, a tourist tax is applicable, which is transferred to the local tourist board.

Tourist tax:

0,93 EUR (7 HRK) (January–March, October–December) per person per day

1,33 EUR (10 HRK) (April–September) per person per day

Children up to the age of 12 do not pay the tourist tax; children aged from 12 to 18 pay 50% of the tourist tax.

All other additional costs of booked services must be clearly stated in the booking confirmation.

SECURITY DEPOSIT

A security deposit of €500 for Villa Gaia 1 and Villa Gaia 2 and €350 for Villa Gaia 3 will be charged on arrival day to cover any breakages or damage whilst staying in the villa. The security deposit will be returned to the client on leaving the villa, provided there is no damage or missing items, no additional cleaning for villas left abnormally dirty, and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, there may be a delay of up to four weeks.

PRICE CHANGING

The accommodation property holds the right to change the price if exchange rate fluctuations force an increase of the price agreed at the moment of issuing the prices (over 0.5%). Notifications on price changes are to be made in person or in writing. A guest may cancel the reservation without covering cancellation costs if an increase of the agreed-upon price amounts to 10% or more, no later than 48 hours after receipt of the written notice. If the cancellation has not been made in person or in writing by the guest within said period, the guest is considered to have agreed to the price change. Prices shown are the result of an agreement between the accommodation property and its partners and may differ from the prices shown at the visited destination.

CHECK-IN / CHECK-OUT

Villa Gaia (1,2,3); Gajana.

Reservations are for a minimum of 5 nights and 7 nights (10.06. – 15.09.).

Villa Gaia is available from 16.00 on arrival day. Villa must be vacated no later than 10.00 on departure day.

Villas will be guaranteed until 20.00. In case of late arrival, please contact SORS nekretnine d.o.o. otherwise, we can not guarantee the provision of the agreed services.

SWIMMING POOL AREA

Use of the swimming pool is at the client’s own risk. Clients are specifically advised not to allow unsupervised children near the pool. No glass of any kind is allowed in the pool area.

SMOKING POLICY

Smoking is not permitted anywhere in the house. However, clients may smoke on balconies and terraces. Ashtrays are provided for guests’ use.

If guests’ are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings, etc. The owner reserves the right to pursue the lead guest for any additional charges as a result of having to relocate future guests whilst the villa is being cleaned and fumigated.

TRAVEL  DOCUMENTS

It is the guests’ sole and exclusive responsibility to have all the required travel documents. Should a guest fail to produce a valid document and if the property incurred damage therefrom, the guest shall cancel or lessen the negative effect of the damage. In case of loss of documents once travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. The accommodation property assumes no responsibility if any customs or police officers or any other national authorities deny a guest entry into their country.

Guests are also obligated to comply with foreign exchange and customs regulations, as well as laws and other regulations of the Republic of Croatia.

Guests are also obligated to comply with foreign exchange and customs regulations, as well as laws and other regulations of the Republic of Croatia.

CLAIMS

It is in the guests’ interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever, the guest must request confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. Should a guest fail to produce a claim in writing within the said period, the accommodation property is not obliged to take it into consideration. If a claim is made abroad, the guest is required to respect the rules of submitting the claim, providing the confirmation on the spot and respecting the deadline for submitting the claim. It is the accommodation property’s duty to lodge a written decision against the claim. The accommodation property shall only deal with claims that cannot be dealt with on the spot. During said procedure, the guest shall irrevocably renounce the interference of any other person or arbitration of any other institution as well as releasing any information into media. Within said period the guest shall also renounce the right to submit charges. The highest amount of a refund for the claim can reach the amount of the part of the service for which the claim was made, whereas it cannot include already used services as well as the full price of the package. The guest and the accommodation property shall try to settle amicably and to their mutual satisfaction any disputes that might arise. Should they be unable to do so, they shall refer any such disputes to the County Court in Pula for final settlement. Croatian law shall apply.

OBLIGATIONS OF THE ACCOMMODATION PROPERTY

The accommodation property shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of a successful manager as well as for protection of the guests’ rights and interests according to quality standards in tourism. It is also responsible for offering guests the arranged services for a particular package or give an explanation due to incomplete or full failure to carry out the services. The accommodation property shall carry out all the obligations described in the itineraries, except in case of force majeure, bad weather or changed circumstances. If possible in such cases, an alternative service will be provided. The accommodation property is not obliged to offer services that are not specifically described in these Terms and Conditions.

GUESTS OBLIGATIONS

Guests are obliged to fulfil the conditions personally in compliance with the regulations of the Republic of Croatia, as well as obeying House Rules in the villa or other accommodation units and cooperating with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with regulations and General Conditions described above. Any and all costs arising from damage caused by a guest shall be borne by the guest at the villa or any other place defined by the individual or legal person to whom damage was caused.

FINAL PROVISIONS

These General Terms and Conditions are subject to an Agreement between a guest and the accommodation property. Unless otherwise stated in the proposal, no alterations of any term of these General Terms and Conditions are allowed. By confirming the reservation in writing or in person, the guest commits that he/she fully understands and accepts the General Terms and Conditions of reservations described on this page.

The accommodation properties: Villa Gaia 1, Villa Gaia 2, Villa Gaia 3, Gajana, referred to in the General Terms and Conditions are represented by:

SORS nekretnine d.o.o.

Zagrebačka cesta 192

10000 Zagreb

OIB: 25041591644